DISCLAIMER / TERMS & CONDITIONS:

AGREEMENT FOR SERVICES – SEE ALSO TITANPW.COM/TERMS

Client understands and agrees that Titan shall not be held liable for the following:

GENERAL:

      • Titan will use as much water only for dirt / debris, but organic growth requires chemicals for removal. Titan will use as little as possible, but as much as necessary of a CUSTOM CHEMICAL MIX.

      • Titan follows all chemical dilution ratios according to manufacturers instructions. Client understands that when using chemicals to remove chemicals the process may affect pigment of the substrate (paver/concrete/etc), functionality of a sealer and/or the quality of the substrate. Titan will make all efforts while cleaning to avoid such issues and resolve the initial concern, but Client understands chemical reactions vary and Titan will not be held liable for the function or look post cleaning.

      • All VEHICLES must be parked far from the cleaning area. Any vehicles left in or near the cleaning area may come in contact with cleaning chemicals. Titan cannot be held liable for any potential issues or damages to said vehicles.

      • When removing stains it is possible that 100% of the stain may not be removed due to time passed since staining occurred and / or other products that may have cured or otherwise affected the stained area.

      • During the cleaning process it is possible that loose particles, dirt, sand, sealer or chemicals may enter the water. Titan will make all efforts to avoid this occurrence but cannot be held liable if these enter the POOL SYSTEM.

      • In cases of Roof/Building Exterior /Screen Enclosure cleaning where the pool deck has been excluded, the Pool Deck will be rinsed only where chemicals have dripped off the roof. A full cleaning of the pool deck is available at an additional charge.

      • MUD DAUBER NESTS may have remnants that have stained the paint / stucco of the building. These remnants may not be removed fully with soft washing. Pressure washing would remove paint / stucco and thus, these stains may remain after cleaning.

      • If current chipping is present on enclosure, painted surfaces or ground, any form of washing may increase the chipping in this area. Titan shall not be held liable in such cases.

      • Screen enclosures and patios may have some level of water pooling, leaves, paint chips, or other small debris remaining after cleaning especially if drainage is poorly supported. Titan will make all efforts to remove as much as possible at the time of cleaning, but Client agrees that some level of material is to be expected and payment is not dependent on said areas.

      • Color on Building Exterior may be affected during an exterior cleaning due to some additives and pigments in paint brands. Areas where there is currently chipping paint or discoloration may be affected. Titan has documented the most visible areas on the exterior where chipping or discoloration is present. Titan will not be held liable for any further discoloration or chipping. Client must inform Titan of any organic paints used on the building exterior prior to cleaning. If Client fails to do so, Client assumes responsibility for any damages that may occur.

      • What may appear as stains on the gutters / screen enclosure / other painted surfaces after cleaning is complete is actually where paint has worn away.

      • Unless otherwise explicitly stated, metal oxidation is not addressed with any type of service

      • When cleaning the driveway some stains / tire tracks it is possible that 100% of the stain may not be removed due to time passed since staining occurred and sealers or other products that may have cured or otherwise affected the stained area.

      • Power lines attached to the roof may hinder or prohibit full cleaning of an area of the roof. Cleaning will be done as much as is safe and reasonable on a case by case basis.

      • Client is having some roof repairs done and roofer request roof be cleaned prior to repairs. In such cases, Titan shall not be held liable if there are any issues that arise as a result of being cleaned prior to repairs being completed.

      • Clients in need of roof tile repair acknowledge that Titan is not a certified roofer / repair company and that repairs will be made with adhesive, not nails. Requests to have tiles repaired shall be billed at the appropriate rate regardless of standards set out by insurance companies or other parties. Client accepts responsibility for said repairs and outcomes with said parties that may require compliance. Titan shall not be held liable if there are any issues that arise as a result of these repairs.

      • Client understands that the METAL ROOF COATING may have some discoloration after cleaning due to chemicals necessary to kill organic growth. Titan will use as little as possible, but as much as necessary during the cleaning process and will not be held liable for any discoloration.

    LANDSCAPING:

        • Cleaning includes preventative and post-treatment care to the landscaping with water and neutralizer as needed per service. It is always a possibility that plants / landscaping will have contact with cleaning products and we will do our best to mitigate such damage, but cannot be held liable beyond such preventative / post treatment. Tarping & post treatment plant food is available at an additional charge. We highly recommend Client remove potted plants / edible herbs or other vulnerable plants indoors or far from the cleaning area.

        • Landscaping has a very low probability of being affected by the clear sealant.

        • During rust, battery acid and other stain removal, landscaping may be affected by the cleaning chemicals.

        • In cases of Zero Property lines Client accepts full responsibility for any issues / complaints that may arise from a neighbor as a result of the cleaning.

        • Clients that do not disconnect extensions & French drains accept full responsibility for how liquids / chemicals may leak and interact with one another and for the unknown levels of liquids that accumulate and/or overflow from the drains during or after cleaning. Titan shall not be responsible for any issues that arise as a result of chemicals that flow out of extensions & French drains on a Client’s property.

        • For Clients concerned with ABUNDANT LANDSCAPING it is highly recommended to add on the post treatment plant food or tarping services to give optimum protection to plants.

        • Clients concerned with ABUNDANT LANDSCAPING or have sections of the roof WITHOUT GUTTERS it is highly recommended to add on the post treatment plant food or tarping services to give optimum protection to plants.

        • Sections of the roof WITHOUT GUTTERS will have unavoidable runoff and some level of contact & potential damage of plants / grass is unavoidable.

        • When cleaning screen enclosures, some level of contact with surrounding landscaping is unavoidable. Thus, we highly recommend adding the post treatment landscaping service or tarping if Client is concerned about plants.

        • When cleaning Gutters / Eaves / Soffits as there is no secondary gutter system to catch what runs off during cleaning, runoff cannot be 100% controlled. Titan will not be held liable to any damage to plant leaves, grass areas or other landscaping above and beyond providing water, neutralizer and rinsing of plants.

        • Planted or potted plants that remain around the building exterior during cleaning will likely have contact with cleaning chemicals. We recommend they be moved prior to cleaning.

        • Not all plants do well with the heat under tarps, but Titan will tarp as an add-on service at the request of the Client. Additionally, tarping does not protect 100% as chemicals may still enter the soil around the plants by dripping off the tarp. Titan will not be held liable for plants we are asked to tarp and will make all efforts to saturate the soil around the tarped plants.

        • Planted or potted plants that remain inside the screen enclosure during cleaning will likely have contact with cleaning chemicals. Client may cover or tarp them to avoid contact, but left exposed, Client understands that some level of impact is likely. Titan will take reasonable timely precautions to protect the plants, but cannot be held liable any further.

        • It is always a possibility that hoses may have contact with items planted in the ground such as sprinkler heads, lights, decorations, etc. Titan will take all precautions but shall not be responsible for replacement. If affected, Titan will put back in place or alert homeowner.

      ELECTRONICS:

          • It is highly recommended during the cleaning that TVs and other electronic devices on back patios be disconnected and moved indoors in order to protect it 100% from cleaning. If left outside, we recommend the Client place towels over the TV for protection from overspray. Titan will not be held liable for any potential issues if client chooses to keep TV in place on the patio during cleaning.

          • It is highly recommended during the cleaning that all electronic devices / machines / cameras be disconnected and moved indoors in order to protect it 100% from cleaning.Titan will not be held liable for any potential issues if client chooses to keep items in place during cleaning.

        WINDOW CLEANING:

            • It is likely that windows may encounter some water spray during cleaning. Titan will wash off any chemicals, but window cleaning may be requested separately.

            • All services are provided within a professional and quality manner. We will not be held liable for damages on surfaces prior to our arrival (these areas will be noted and photographed should they be found), personal property left in service areas, or for leaking of faulty windows, roofs, cracks, seals, electrical fixtures, seams or doors.

            • When washing down the building exterior, windows will be sprayed, but cleaning is separate. It is possible that debris and water may continue to drip out of the window panes / frames / tracks after cleaning is completed. Titan will clean up what is visible at the time service is completed, but further seepage is possible after Titan leaves.

            • Clients that choose to have windows cleaned inside their home must be home at the time of cleaning. It is the responsibility of the client to move any valuables, breakable items and items that will obstruct the windows from properly being cleaned from the area to be cleaned to prevent potential issues.

            • If Client wishes for ladders to be used in their homes to reach high windows, an inside ladder must be provided. If one is not provided, then Client agrees that any dirt, grass, debris or marks from using an outside ladder is not the responsibility of Titan.

            • Client agrees to make Titan aware of any windows with pane / screen / track issues. Cleaning of windows does not include hurricane shutter tracks unless specifically noted.

          SOLAR PANELS:

              • During the cleaning process, chemicals will come into contact with the solar panels installed on the roof. These chemicals are not known to cause issues / damage to solar panels and Titan cannot be held liable after safely and reasonably cleaning within recommended guidelines.

              • During the sealing process, chemicals will come into contact with the solar panels installed on the roof. These chemicals are not known to cause issues / damage to solar panels and Titan cannot be held liable after safely and reasonably sealing within recommended guidelines.

            SOLAR PANELS / SKY LIGHTS:

                • During the cleaning process, chemicals will come into contact with the solar panels and/or sky lights installed on the roof. These chemicals are not known to cause issues / damage. Titan will clean as much as can be done while protecting the area.

              SEALING SERVICES:

                  • When sealing pavers, concrete asphalt, or tile roofs Titan cannot be held liable for results if the pre/post instructions are not followed. In such cases, all costs associated to fix or re-do the work is the full responsibility of the Client.

                  • When sealing pavers / stripping paver sealer Titan will use chemicals for a deep clean prior to sealing. Such chemicals may affect the grass along the edge of the driveway. Titan will make every effort in good faith to prevent this from happening, but cannot be held liable if any damage occurs.

                  • When sealing pavers Titan makes no warranties/guarantees to the color / shading / gloss of the pavers after having been sealed. The sealer is meant to enhance the natural color of the existing pavers and the color, shade, and shine/sheen/gloss varies. Titan will not be held liable for client expectations of these factors.

                  • When sealing with tint / color enhancements Client must be available the day of sealing to work with Titan in matching a preferred shade. Shade can not be changed after selection and/or application. Any changes will be at the expense of the Client.

                  • When sealing asphalt Titan makes no warranties/guarantees to the color / shading / gloss of the surface after having been sealed. The sealer is meant to be a conditioner to the asphalt and provide a color sealer to the asphalt. As such, results vary. Titan will not be held liable for client expectations of these factors.

                  • When sealing pavers if Client states that pavers were not sealed prior and water test does not show signs of prior sealant, paver sealer removal will not be required. If they have been sealed prior and if there are remnants of sealer on any areas of pavers then sealer may not adhere properly. In such case Titan will not be held liable.

                COMMERCIAL PROPERTY PROJECTS:

                    • Due to the nature of the client’s business & customers, Client assumes all liability for customers and their personal belongings / vehicles. Titan will cone off areas and take every precaution during cleaning, but does not assume any liability for damage to customer vehicles and/or persons and personal items.

                  HOA & CONDO ASSOCIATION PROPERTY PROJECTS:

                      • Due to the nature of the client’s business / property, Client assumes all liability for residents/staff/guests and their personal belongings / vehicles. Titan will cone off areas and take every precaution during cleaning, but does not assume any liability for damage to resident vehicles and/or persons and personal items. It is always advised that individuals, belongings and vehicles remain far from the cleaning areas for maximum protection.

                      • HOA Guarantee is according to the level of growth based on average HOA regulations. For example: If HOA requires annual cleaning as a rule vs necessity, our guarantee would be invalid. Additionally, if HOA sends letters just within time frame so that Client is granted a free cleaning, our guarantee would be invalid. Guarantee is honored based on reasonable factors at our discretion.

                    OTHER: 

                    Client releases Titan from all liability for any issue / complaint regarding these areas. Titan makes no other guarantees or warranties to the products or services offered that are not outlined in this contract. All terms and conditions in this contract supersede those in related contracts, addendums and exhibits.

                    Service Charge – Please note that there will be a minimum service charge of $100 (subject to change depending on project size) if a scheduled service is not able to be completed if due to any reason not caused by Titan or their employees unless otherwise noted in this contract. For jobs in progress that cannot be completed due to animal infestations such as bats, pigeons, owls, etc services will be immediately stopped and will not resume until issue is resolved, repairs are complete and the animal professional involved approves moving forward. In such cases, payment is still due for services scheduled for that date and no refunds are given for the day of service for incomplete projects. A return fee of $350 will be charged to complete the service.

                    Thank you for the opportunity to keep your property looking beautiful!